Terms and Conditions

1. Eligibility and Age Restriction

1.1 The Services offered on this Website relate to sexual wellness and are intended strictly for individuals who are 18 years of age or older. By accepting these Terms, you confirm and warrant that you are at least 18 years old.

1.2 If we discover, or have reasonable cause to believe, that a User is below the age of 18, we reserve the right to immediately terminate that User's access, cancel any active plan, and deny any refund, without liability to us.

1.3 The Website and its content are not directed at, and should not be accessed by, minors. Parents or guardians who become aware of a minor accessing the Website are requested to contact us immediately.

1.4 By using this Website, you confirm that you are legally competent to enter into a binding contract under the Indian Contract Act, 1872, and are not otherwise disqualified from contracting under any applicable law.

2. Nature of the Services

2.1 DikBuddy provides educational and coaching guidance related to sexual wellness and sexual performance concerns, including but not limited to lifestyle, behavioural, and habit-based coaching intended to help individuals address concerns related to sexual function and confidence.

2.2 The Services are not medical treatment. We are not a hospital, clinic, or licensed medical establishment, and unless explicitly stated otherwise for a specific plan, the Services are not provided by a registered medical practitioner. Nothing offered through the Website constitutes a medical diagnosis, prescription, treatment, or cure for any disease, disorder, or medical condition.

2.3 The Services are intended only for individuals seeking general lifestyle and performance-related coaching. The Services are not intended for, and do not extend to, the treatment of any diagnosed medical condition, disease, infection, or disorder. If, at any point before, during, or after a consultation, it appears that a User's concern may relate to an underlying medical condition, sexually transmitted infection, or disease, we will inform the User of this and recommend that they consult a qualified, registered medical practitioner. We may decline to continue coaching such a User until they have sought appropriate medical attention.

2.4 You acknowledge that individual results from any coaching plan may vary depending on factors including but not limited to age, physical health, mental health, lifestyle, medical history, honesty and consistency of adherence, and factors outside our control. We do not guarantee any specific outcome, result, cure, or improvement, and no statement made on the Website, in marketing material, or by any representative of DikBuddy should be understood as a guarantee of results for any individual User.

2.5 You agree to disclose accurately and honestly any relevant medical history, medication use, or known health conditions before beginning any plan. We are not responsible for any adverse outcome arising from your failure to disclose relevant information.

3. Plans Offered

3.1 As of the date of these Terms, the following plans are available for purchase on the Website: Basic Plan — ₹2,999 (non-refundable, see Section 4); Advanced Plan — ₹4,999 (non-refundable, see Section 4); 1-on-1 Consultation Plan — ₹10,000 (conditionally refundable, see Section 5).

3.2 We reserve the right to modify the composition, pricing, duration, and features of any plan at our discretion, with such changes applying prospectively to new purchases. Users who have already purchased a plan will continue to receive the plan as described at the time of their purchase, unless a change is required by law or is necessary for the safety or integrity of the Service.

3.3 A detailed description of what each plan includes will be made available to the User at the time of purchase and/or shared directly with the User as part of onboarding.

4. General Refund Policy — Basic and Advanced Plans

4.1 The Basic Plan (₹2,999) and Advanced Plan (₹4,999) are strictly non-refundable once purchased, regardless of usage, adherence, or outcome, except where required by applicable law.

4.2 This is because these plans consist primarily of pre-prepared informational and coaching content that is delivered to the User upon purchase, and cannot be "returned" in the manner of a physical good.

5. Refund Policy — 1-on-1 Consultation Plan (₹10,000)

5.1 The 1-on-1 Consultation Plan is the only plan under which a refund may be considered, and such refund is conditional, not automatic, and is subject in full to the requirements of this Section 5.

5.2 Adherence Requirement. The 1-on-1 Consultation Plan is a structured, day-by-day program. As part of the plan, the User will be provided with specific daily instructions, tasks, and guidance ("Daily Protocol"). A refund claim will only be considered where the User has followed the Daily Protocol in its entirety, on every single day of the plan, without exception, omission, substitution, or deviation.

5.3 Grounds for Refund Denial. Without limiting the generality of Clause 5.2, a refund claim will be denied where any of the following apply: (a) the User has skipped, delayed, or partially completed any day of the Daily Protocol, including partial-day gaps; (b) the User has omitted, modified, or substituted any single instruction or detail forming part of the Daily Protocol on any day; (c) the User is unable to provide adequate proof of daily adherence as required under Clause 5.4; (d) the User has failed to disclose relevant medical history, medication, or health conditions as required under Clause 2.5; (e) the User has engaged in conduct that, in our reasonable assessment, is inconsistent with genuine participation in the plan.

5.4 Proof of Adherence. To be eligible for a refund, the User must, at the time of raising a refund request, provide documented proof of daily adherence to the plan, in the form and manner specified by us at the time of onboarding (which may include, without limitation, daily check-ins, logs, photographic or written confirmation, or responses to a designated tracking method). The burden of demonstrating full adherence rests with the User. Verbal assurance of adherence, without supporting documentation, is not sufficient to establish eligibility for a refund.

5.5 Refund Request Window and Process. A refund request must be raised in writing (via email or the designated contact channel) within 14 days of completion of the full plan duration. The request must include the User's adherence records as described in Clause 5.4. We will review the request and respond within 14 business days. We reserve the right to request additional information or clarification before making a determination.

5.6 Final Determination. The determination of whether the adherence and documentation requirements under this Section 5 have been satisfactorily met rests with DikBuddy, exercised reasonably and in good faith based on the evidence provided. Where a refund request is denied, we will communicate the specific reason(s) for denial to the User in writing.

5.7 No Guarantee Implied. Nothing in this Section 5 should be read as a guarantee of results in exchange for adherence. Adherence to the Daily Protocol is a precondition for refund eligibility; it does not by itself entitle the User to a refund if the other requirements of this Section are not met, nor does it constitute an admission by DikBuddy that the Service failed to perform as described.

5.8 Any amount found payable as a refund will be processed within 14 business days of a successful determination, to the original method of payment, minus any payment gateway or processing charges actually incurred by us, where applicable.

6. Payment Processing

6.1 All payments on the Website are processed through Razorpay, a third-party payment gateway. By making a payment, you agree to be bound by Razorpay's applicable terms of service and privacy policy in addition to these Terms.

6.2 We do not store or have access to your card, UPI, or net-banking credentials; these are collected and processed directly by Razorpay in accordance with applicable payment industry standards.

6.3 We are not responsible for any delay, failure, or error in payment processing caused by Razorpay, your bank, or your payment method issuer. Any transaction-related disputes concerning the payment gateway itself (as opposed to disputes concerning the Services purchased) should first be raised with Razorpay and/or your bank.

6.4 Where a refund is approved under Section 5, it will be credited back through Razorpay to the original payment method used, subject to Razorpay's processing timelines, which may extend beyond our own internal processing window under Clause 5.8.

7. User Responsibilities

7.1 You agree to use the Services honestly and in good faith, and to provide accurate information about yourself, your health, and your progress.

7.2 You agree not to misuse the Services, including by attempting to obtain a refund through false, misleading, or fabricated claims or documentation. We reserve the right to deny service and pursue appropriate remedies against Users found to have submitted fraudulent adherence records or refund claims.

7.3 You are solely responsible for consulting a registered medical practitioner where appropriate, including where you have, or suspect you may have, any underlying medical condition, disease, or infection.

7.4 You agree that any information, plan, or guidance shared with you as part of the Services is for your personal use only and must not be shared, reproduced, resold, or distributed to any third party.

8. Health and Safety Disclaimer

8.1 The Services are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified physician or other qualified health provider with any questions you may have regarding a medical condition.

8.2 Never disregard professional medical advice or delay in seeking it because of something you have read or received through this Website or our Services.

8.3 If you believe you may be experiencing a medical emergency, or symptoms of a sexually transmitted infection or other disease, contact a qualified medical professional or emergency services immediately. We are not equipped to, and do not, handle such situations.

9. Privacy and Confidentiality

9.1 We understand the sensitive nature of the information shared with us. Any personal, health-related, or other sensitive information you share with us will be handled in accordance with our Privacy Policy, which forms part of these Terms by reference.

9.2 We will take reasonable measures to keep your information confidential and will not disclose it to third parties except: (a) as required by law; (b) to the extent necessary to deliver the Services; or (c) with your explicit consent.

9.3 You consent to the collection, storage, and use of your information for the purposes of providing the Services, as further described in our Privacy Policy.

10. Intellectual Property

10.1 All content on the Website, including plans, protocols, text, graphics, and materials shared with Users, is the intellectual property of DikBuddy and is protected under applicable intellectual property laws.

10.2 Users are granted a limited, non-transferable, non-exclusive licence to use such content solely for personal use in connection with their purchased plan. No right to reproduce, distribute, publish, or commercially exploit such content is granted.

11. Limitation of Liability

11.1 To the maximum extent permitted by applicable law, DikBuddy, its owner, employees, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of results, satisfaction, or expectation, arising from your use of the Services.

11.2 Our total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the amount actually paid by you for the specific plan giving rise to the claim.

11.3 We do not warrant that the Services will meet your individual requirements or expectations, or that any specific result will be achieved.

12. Termination

12.1 We reserve the right to suspend or terminate a User's access to the Services at our discretion, including where a User is found to have violated these Terms, provided false information, or engaged in fraudulent conduct, without any obligation to provide a refund in such cases.

13. Modifications to These Terms

13.1 We reserve the right to update or modify these Terms at any time. The revised Terms will be posted on the Website with an updated "Last Updated" date. Continued use of the Website or Services after such changes constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

14.1 These Terms shall be governed by and construed in accordance with the laws of India.

14.2 Any dispute arising out of or in connection with these Terms or the Services shall first be attempted to be resolved amicably through good-faith discussion between the parties.

14.3 If a dispute cannot be resolved amicably within 14 days, it shall be subject to the exclusive jurisdiction of the courts at Patiala, Punjab, India.

15. Contact Us

For any questions regarding these Terms, refund requests, or the Services, please contact us at: itsravenguard@gmail.com — Patiala, Punjab, India.