Privacy Policy

Information We Collect

We collect only the information necessary to provide and improve our services. This may include:

• Your email address and optional name
• Account and profile information
• Plan, coaching and appointment details
• Messages or information you choose to share with a coach
• Payment and transaction records
• Basic technical information required to operate and improve our website

How We Use Your Information

We may use your information to:

• Create and manage your Dik Buddy account
• Provide your wellness checkup results and personalised services
• Deliver coaching, plans and appointments
• Process payments and maintain transaction records
• Communicate with you about your account or services
• Improve our website, services and user experience
• Meet applicable legal and regulatory requirements

Your Checkup and Coaching Information

Your wellness checkup answers, results and personal plans are intended to be private.

Coaches only receive information that is relevant to providing the service you have requested. They do not automatically have access to your complete personal history unless you choose to share relevant information.

Payments

Payments are processed through trusted third-party payment providers, including Razorpay, where applicable.

Dik Buddy does not store your complete debit or credit card details on its own servers. Payment providers handle payment information according to their own security and privacy practices.

How We Protect Your Information

We use reasonable technical and organisational measures designed to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no online system can guarantee complete security. While we take reasonable steps to protect your information, you should also keep your account credentials secure.

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted service providers when necessary to operate our services, such as payment processing, email communication, website hosting or technical support.

We may also disclose information when required by applicable law or to protect the safety, rights or security of Dik Buddy, our users or others.

Account Deletion and Your Choices

You may request the deletion of your Dik Buddy account or personal information, subject to applicable legal, financial and regulatory requirements.

Some information, including transaction or financial records, may need to be retained for a limited period where required by law.

Cookies and Website Data

Dik Buddy may use cookies and similar technologies to help our website function properly, understand website usage and improve your experience.

You can control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

Third-Party Services

Our website and services may use trusted third-party providers for services such as payment processing, email communication, analytics and website functionality.

These providers may process information according to their own privacy policies and applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Withdraw consent where applicable
• Ask questions about how your information is processed

To exercise these rights, please contact us using the support or contact options available on the Dik Buddy website.

Children's Privacy

Dik Buddy is intended for adults. We do not knowingly collect personal information from individuals who are not legally permitted to use our services.

If you believe that a child has provided personal information to Dik Buddy, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, privacy practices or legal requirements.

When we make changes, we will update the Last Updated date at the bottom of this page.

Contact Us

If you have questions about this Privacy Policy or how Dik Buddy handles your personal information, please contact us through the support or contact options available on our website.